See how our Ultimate Managed Services™ compares with the competiton. Then compare prices and see where the value lies.

BASIC SERVICES

		24×7 Ultimate Managed Services™	Other vendors 24×7 Support
Service Level		Proactive and Preventative Designed to prevent many problems and resolve others promptly. See our Project Management page.	Reactive Support only when something goes wrong.
Framework		ITIL® compliant Our IT services comply with the authoritative ITIL® standards that align IT to the needs of business worldwide.	Not ITIL® compliant.
Monitoring		Proactive and extended, with expert technician response.	Basic – you get alerts.
Backups		We manage backups, fix issues and recover your data.	You manage backups.
Patches		We identify and install automatically, with manual testing by our staff.	You install and test.
Security		We protect with our comprehensive Data Armor® Managed Security package.	You secure the system.
Help Desk		24x7x365 Instant access to engineers and technicians who understand your system. No operator, no hold time, no automation. Guaranteed.	Call center technicians answering questions. Queue and on-hold telephone access.
Design		We continuously assess IT components to core functionality and make recommendations.	You are responsible for upgrading your system as your needs change.
Change Management		We help you quickly implement the latest IT infrastructure technologies with minimal service disruption.	You make updates and install new software.

INCIDENT AND PROBLEM MANAGEMENT

		24×7 Ultimate Managed Services™	Other vendors’ 24×7 Support
Helpdesk/Incident Management		Instant phone pickup by a live trained technician. No operator, no automation, no call waiting. Guaranteed.	Call center technicians answer questions. Queue and on-hold telephone access.
Problem Management		We respond to all issues reported to us that require a longer term resolution (such as a patch or a required upgrade) with a written RCA (Root Cause Analysis) and our commitment for resolution within seven days of day when issue was reported.	None offered.

RELEASE MANAGEMENT

		24×7 Ultimate Managed Services™	Other vendors’ 24×7 Support
Change Management		We perform maintenance and changes only with your written consent via a scheduled change request.	It’s up to you to make updates and new software installations.
Patch Management		We regularly schedule, notify and install patches to your system on a monthly basis, using a change management process that lets you designate maintenance windows that work best for you.	You install.

AVAILABILITY AND SERVICE CONTINUITY

		24×7 Ultimate Managed Services™	Other vendors’ 24×7 Support
Backups		We set up, manage and monitor your backups. We fix issues and recover lost data.	You get alerts.
Design		We continuously assess IT components to core functionality and make cost-effective recommendations for maximum functionality.	You are on your own to design and evolve your system as your needs change.
Monitoring		We monitor your systems using a variety of monitoring systems. We check approximately 10-50 parameters on any system.	Basic – you get alerts.

SECURITY

		24×7 Ultimate Managed Services™	Other vendors’ 24×7 Support
DDoS Protection		We ensure the availability of your services by continuously monitoring traffic on our edge routers with our DDoS mitigation system.	None included in the service
Intrusion Detection System		We use many tools to detect and log patterns of odd and unusual behavior. Where some rules on these intrusion detection systems generate instant alerts, others alert us to patterns of unusual behavior.	Service is offered
Regular Vulnerability Scanning		We identify vulnerabilities within various OS and application builds that could expose servers to attacks from various sources.	Service offered by some vendors.
Security		Data Armor ® Managed security protects your system.	You secure your system.

HAVE QUESTIONS? READY TO SIGN UP? CALL US AT 877-756-1500